I have had good and bad expeience at Sears. The bad- Last year I called told them the tires I wanted and explained it was an emergincy situation. I have done business with them for over 10 years. They told me they had the tires in stock and a price. I explained that the last time I bought the same tire it was special order and he said he would do a visual confirmation that he had them.
After waiting on the phone he cam back and said yes I have them here and he would hold them since I was on their computer for all my cars tires and batteries. I drove over and waited as they had a full shop. When they got to me I was told that no they did not have them and had not had them and that they would be a special order. I was pissed ( something that happens very rarely) and asked to speak to the manager. He came and apologized but that was it I explained that I even hadd the name of who I spoke with but to no avail. I did not expect them free or anything but something. Anyway I ended up going to "Just Tires" after setting up an appointment for the next a.m. I showed up on time ( they confirmed the time with me first thing in the a.m. with a phone call) and then waited for 4 hours to have 2 tires mounted and balanced. I asked for the manager who said it was first come first served. I asked why they had a website that allowed me to set an appointment and then have a rep call me int he a.m. to confirm the appt if they could not keep the appointment ( ala' Seinfeld car rental episode)
Anyway I started a thread last week on my battery experience with "Interstate" at a local dealer for them ( Hogan and Sons in South Riding VA)
The Interstate people were great and so were the people at Hogan's.
On a side note the 4 hour time frame for checking the battery is because they will "Deep Cycle " the battery to see if it has a bad cell etc. It sucks but I can understand it.

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92 500E Silver 66k
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