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Well sure, that's exactly what it is. If the arm was on the shaft in the correct position, when the motor parks, the crank arm will allow the wiper arms to be in the lowest position. Where the crank arm is now, when the motor parks, the crank arm is not allowing the wiper arms to be in the lowest position.
The motor will only allow the wipers to go from the lowest point to the highest point. The "trick" is to get the crank arm installed so when the MOTOR parks, the wiper arms are also parked (lowest position) and he failed to get the crank arm on the motor shaft to make this happen correctly. It's not hard to fix, but he's taking the wiper assembly out again to do it. He should have checked it before reassembling everything.
Gilly
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