Quote:
Originally Posted by aklim
Here we go again. Stating rubbish for the sake of stating it.
Where do you expect that they tow you to, FOR FREE? As a franchise owner, I would have to pay MB a royalty, probably based off a percentage of what I make. Why should MB I tow you FOR FREE to their competitor? If you want to do that, why don't you get your own tow service to do it? Let me see if I understand you. You want me to tow you FOR FREE so you can spend money at some other shop that I have no financial interest in? Would you like me to buy you coffee while you wait at my competitor's shop too?
And I have had ridiculous estimates from independent shops too. Oh, they are a few bucks cheaper but just as ridiculous. Now what?
Maybe it is to get you pissed, maybe it is because I didn't have my coffee or maybe, just maybe, I happen to believe that NILIF?
|
Did you know that if you are stranded over 75 miles away from a Mercedes dealer and you call MB Roadside, they won't even send out a tow truck from a dealer?
They send out the nearest local tow company to you, they contract and pay THEM, to tow your car to the dealer, BUT first, any tow truck, either private, or from the dealer, will first try to fix your car or get it running on the spot?
A few times, over the years, with a dead battery that was old, we told Roadside to simpy bring a new Mercedes Benz battery along, and we would pay for it, and for them to install it.
And they did. And we did. Never more costly than a battery installed at the dealer, and saved a trip there too. A lot of those tow truck drivers are good mechanics too.
I bet you have it all wrong anyway, you are so busy arguing for the sake of arguing.
Mercedes Benz does NOt make their dealers pay anything for Roadside participitation. The manufacturer pays the bill and reimburses the dealer.
It's good customer service, and the dealer gets the benefit of business in the service department they would not get. Win/win for dealer and manufacturer. SOMETIMES a win for the customer.
But it's being cut out, or curtailed, by the funding source.
They are thinking, We don't care about the owners of those 25 year old jalopies, the 10th owner of some ratty looking 1978 300D who is too poor to buy a $55,000 CLS500, we don't want to waste money towing cars like that with such stingy owners, and besides, most dealers don't want to work on cars that old, many service techs only know how to use the OBD II testers you plug into computers.
Lots of them weren't even born when those old Mercedes jalopies were new.
Quote:
Originally Posted by aklim
Maybe it is to get you pissed, maybe it is because I didn't have my coffee or maybe, just maybe, I happen to believe that NILIF?
|
I dunno, man.
I used to have a wife who loved arguing to the ends of the earth, for the pure and simple joy of arguing.
I have no doubt that she is still doing it somewhere, day in, and day out.
Whatevs.