True, but they should have a clue about what service is due when and what is covered in the service, since they are the face of the service department. A television salesman does not need to know how to fix a tv but they should a good clue how to operate and explain the features of the TV. That was my point.

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tgmiller77
1997 Land Rover Discovery 158,000
1995 E320 Wagon 132,000mi
1999 E320 Wagon 97,000mi