I followed this thread trying to get a warranty coverage on my plug socket. I been trying to get hold of someone at the company and wrote couple of letters and they were all ignored. From this forum, I contacted the Thorsen by email, and I got following responses:
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In order to get a replacement, you can either bring it in to our warehouse in Ontario,
California for exchange or send me the broken tool and a $4.00 Check or Money order
Payable to Thorsen Tool Co (for shipping charges)
Make sure to attach your ship to address (NO PO Box) and copy of this Email to:
Thorsen Tool Co
1932 S Lynx Ave
Ontario, CA 91761
(Please Note; No exchanges on any tools with RUST on them).
Thanks, Lucas
From: Michael Kim [mailto:cmk033@yahoo.com]
Sent: Wednesday, October 26, 2011 12:01 PM
To: Lucas Lukassian
Subject: RE: Warranty on Thorsen Handtool
smaller one, 1/2" drive.
-- Michael Kim (
cmk033@yahoo.com)
--- On
Wed, 10/26/11, Lucas Lukassian <llukassian@thorsentoolco.com> wrote:
From: Lucas Lukassian <
llukassian@thorsentoolco.com>
Subject: RE: Warranty on Thorsen Handtool
To: "Michael Kim" <
cmk033@yahoo.com>
Date: Wednesday, October 26, 2011, 9:47 AM
What drive.
Thanks, Lucas
From: Michael Kim [mailto:cmk033@yahoo.com]
Sent: Wednesday, October 26, 2011 7:25 AM
To: Lucas Lukassian
Subject: RE: Warranty on Thorsen Handtool
Lucas,
It is 5/8".
-- Michael Kim (cmk033@yahoo.com)
--- On
Wed, 10/26/11, Lucas Lukassian <llukassian@thorsentoolco.com> wrote:
From: Lucas Lukassian <llukassian@thorsentoolco.com>
Subject: RE: Warranty on Thorsen Handtool
To: "Michael Kim" <cmk033@yahoo.com>
Date: Wednesday, October 26, 2011, 9:08 AM
What size is it?
Thanks, Lucas
From: Michael Kim [mailto:cmk033@yahoo.com]
Sent: Tuesday, October 25, 2011 4:58 PM
To: Consumer Support
Subject: Warranty on Thorsen Handtool
Hello,
I have a socket to remove a spark plug and is no longer working properly. I think all it needs is a rubber piece inside the socket to grab onto the plug to pull out. The tool came with a lifetime warranty and I've been trying to get a coverage for the tool for sometime without a success. You folks have a good habit of ignoring your customer request. I do not know how you will stay in business if you keep ignoring customer responses.
Let me know what action for me to take. I can mail the socket back to you or you may have a better police to give out the warranty. Thanks in advance.
-- Michael Kim (
cmk033@yahoo.com)
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I do not know why this guy name Lucas asked me about the socket size or drive size then to tell me either to visit the company in California or pay $4 shipping charge. Plus I will have to pay the shipping to send the socket to California (I live in Illinois). I can buy a damn thing from local Sears store, probably less than that of shipping.
I feel like I've been in a loop of joke from this guy name Lucas Lukassian from Thorsen Tool Company.
I do not know why they can send me to a local Thorsen retailer to take my socket for a replacement, like Craftsman hand tools do.
These guys are either stupid or dumb enough to turn away their loyal customer. I will never, never buy anything that is made by Thorsen.
-- Michael