Need to see a copy of the ro. ALL DATA PRO (yes most use it), lists spark plug replacement at .8, fuel filter at .8, figure an oil change on euro .5, did they scope it (don't know figure .5), idle adjust (its electronic? figure another .5 to trace and repair vacuum leak maybe?) So we have 3.1 for an oil change and simple tune with adjustments.

Front pump seal on the trans gives 11.1 hrs, he also got a service kit and tailshaft seal. He was billed for 9.0hrs.

Seems like this is a wash.

Yes, it was an expensive repair on an older model vehicle. It would seem to me that if he has been a patron there for 25 yrs, there must be some level of trust.

I've been in this business for 25yrs.........you can either take care of your customers needs fairly and professionally, or hunt new customers constantly. I've found it much easier to take care of my existing customers; they tend to BREED!!