Last summer I had to do something which required 15 mins of interaction with a banking "specialist" -- and a few days later they called me with a customer satisfaction survey.

I don't recall that they knew the nature of my business and none of the questions were of a financial nature. They all had to do with how well this person met my consumer needs.

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'07 Yukon 2500
'13 Subaru Outback 3.6R
'13 Orbea Carpe 9-speed

Currently Benzless
Formerly: 300TD, S600, E55, 560SEL

---= The forest breathes, listen.
-Native American elder