Is the soft top switch solid red when you try and unlock it? The controller will send the signal to unlock that switch when it thinks the top is up and ready to be retracted. That lock is the first one to be triggered. If your switch blinks when you pull it back you have a fault code, try disconnecting the battery for an hour if you don't know how to clear it.

The tonneau cover lock can be opened manually with the wrench in your tool kit, if you don't have it I believe it is a 10 mm open wrench, bike shop may have it, needs to be thin to fit.