Originally Posted by Zacharias

From conversations I've had with my friend who owns a shop, this is unfortunately typical of the parts supply chain these days. At least at this part of Canada.

My friend the wrench says he has had so many send-backs due to parts store mistakes he recently had the owner of one store on the phone, threatening him to charge-back hoist time for cars that sit for hours because deliveries have to be redone.

On top of that, he recently told me that they now have reached the point where they examine each part now when it arrives to determine if they want to install. This now even applies to dealer-supplied items. He said he has recently seen GM stuff he called "an embarrassment to charge a customer for."

I generally try to support my independent, locally owned european-marques parts store where I can. But recently I have been astounded at a couple of the conversations we've had over certain lines (URO principally) where they basically tried the line that they've never heard anything bad about the stuff.

Really? As the saying goes: I was born at night... just not last night....