Originally Posted by ruchase

aklim, you make a valid point regarding the employees at Wally. However, on the flipside of that argument, one might say those are the employees that Wally choses to attract (and customers they choose to serve). Look at places like Starbucks & In-N-Out for instance. Making lattes or flipping burgers can be just as mindless as manning a Wally register. However, these companies demand a slightly better employee because they pay for it (mostly college kids with some ambition). In return, the patrons expect good customer service, even though lower prices can be found elswehere. Both Starbucks and In-N-Out seem to be doing just fine.