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aklim · #6 12-05-2012, 12:22 AM

I know of 5 departments of AT&T (Aggravation, Trial & Tribulation). TV, Land Line, Cell, Advertisement and Internet. The only reason I didn't have a beef wih TV is because our company didn't have TV.

With the Advertisement, they were supposed to get us a web page. They did put out a rough web page and would refine it but they said that I have a month to make any changes. I asked them to put the text in a FAQ page. No problem. 3 months, many FAQ page faxes and much yelling and screaming, I finally go my FAQ page up.

With the internet, when it works, it works. When it is down, you get on your knees and pray. I called in for a dead connection. They would get back in a half hour. 3 hrs later, they told me some flooding of the server room occured and they don't have an ETA. 4 days later, I discovered it was fixed. All our business was running with internet is it was a royal PITA plus the daily lack of knowledge as to when it would be up.

Land line when it worked, it was ok. When we moved, I told them to disconnect one line and leave a forwarding message to the office cell. Didn't work out well. Our fax line was moved and they left. 2 days later, I found out it wasn't working. Called them back and refused to let them leave till I tested it out. Great. A few weeks later, it died again and they could not bring it back. They came out to find that the lines were somehow paired badly or something. Finally after an couple more times, the fax line was working.

Cell phone. We got a free Blackberry to try out. Had issues and finally returned it to the store. Well, a month later I found a mobile bill charged to my land line. Called land line and they said "That is mobile. You have to call them." It took mobile 100 mins to finally sort it out. Apparently, the clerk did not remove the SIM card. Gave them my name, address, SSN, and what not and got passed around like a $2 whore in a prison from person to person. They even asked me what the long serial number was. What part of I returned it didn't you get? Finally got it fixed and removed any 3rd party billing to the land line and made sure that they did NOT automatically draw from the bank. Paper check only.

In conclusion, even if you gave me AT&T service, I wouldn't take it if there was an alternative even if it was slightly higher in cost.