AT&T is a pain when it comes to customer service for its internet service. I have called them to resolve issues several times and I am always sent around different departments because no one knows what to do and constantly put on hold. Granted I finally do find someone to help but sometimes it can take hours. I once was on the phone with them for 3 hours when our connection stopped working at our house. They finally sent out people the next morning and it was repaired. Recently we had the internet go out again because a tree limb took out the phone line a ways down the road and it took 5 days for them to come out to repair it even though we called on the first day and they said they would be out there the next morning.