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WOW I have no idea how the gear can move but not the arms, as one of the arms is part of the gear. I can only imagine that you mean the arms move but not the window, in which case the jaw isn't in the track or the stationary jaw is't attached to the door. Wish I could help, maybe one of those things where you have to see it to understand it, can you take a short video and post it to youtube???
Gilly
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