Originally Posted by Gilly

MAIN question is if the steering wheel unlocks, that HAS to happen before the key will be released to turn. Usually you don't even think about it because it happens very quickly, but if you've noticed, you put the key in, then you hear this short "zip" noise, which is the steering wheel unlocking via a solenoid, then the key will turn.
What I have heard can happen is if you park with the steering wheel turned to a full lock position (all the way one way or the other), the solenoid will jam, sort of like what could happen with an older car with a mechanical steering lock (pre-EIS cars). The result is the eis won't be released to turn, it is a safety feature so you can't start the car with a locked steering wheel.
Not sure or can't remember how this works with the shifter.
I guess if this is the problem is is overcome the same way as an older car, try holding the wheel in the direction the wheels are presently pointed, then insert the key and hopefully the lock bolt will have pressur eoff it so the solenoid will retract, at that point the key will be able to turn. HTH
Gilly