Quote:
Originally Posted by ILUVMILS
Congrats! I'm sure the dealer lost their ass on the job, but at least they realized that it's important to have satisfied customers. Enjoy your car.  |
Thank you. It was an uphill battle from the beginning. This was my 4th time complaining about it. Their lack of communication is appalling, as is their service dept.
When I picked up the car. I was halfway down the road before I realized I was robbed. Yes, robbed. My iPod in the glove box was gone, as well as all my change in the ashtray compartment. My other random things (behind the cup holders) were strewn about the actual cup holders. We are still fighting with them about this. A very classy thing to happen at an "upscale" dealer. Especially since it was "inside" the facility the whole time and according to the GM, they have no surveillance cameras.
To add insult to injury, when I got home, I checked the oil level, and it was two qts low. Again, thanks MB. I added the 2 qts and am just praying this is it with this car. I have no fight left in me with this dealer for any type of warranty (or even non warranty) repairs. I plan to drive the extra 20 miles or so to a different one next time that I have heard good things about. AND they offer loaner cars even if you did not buy the vehicle at their facility.
I understand MB cannot police every dealership, but this dealer has just gotten out of hand in the way they treat their customer base, your car (looks like they washed it with steel wool), workmanship (letting a car leave without proper oil level), theft, etc. Its a great car marred by a shoddy support system, in my case at least.
Btw, thanks for all your help! This job probably wouldn't have happened if it wasn't for people like you contributing in this great forum
Regards...