In Canada I found customer service pathetic from the company itself. You have to have a strong dealer service and policy enabler or you may pretty well be up the creek without a paddle.

Phoning volkswagon about issues gets you little usually. They may not be the worse out there but are poor enough to take volkswagon off our list as a car supplier now. Their diesels are far too complex to be backed up as they are today. Some replacement part prices are also verging on the insane. Chrysler is another brand where you want to find a dealer with at least some integrity.