That survey was only sales satisfaction. That's only a very small part of vehicle ownership.

My best sales satisfaction story:

I go to look at an old 240D for sale in the parking lot of a local bank. I realize it's the same one I looked at on a lemon lot a few months ago asking two grand and change. This time the asking price is $600. I call the seller and arrange for a test drive. The test drive goes ok and I decide I'm willing to pay the full asking price. Just about then the seller tells me he'll take $480 for the car. OK! We did the paperwork and just about then a carload of co-ops from my work showed up to use the ATM. I got one of them to follow me back to my place in my other car while I drove the 240.

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Whoever said there's nothing more expensive than a cheap Mercedes never had a cheap Jaguar.

83 300D Turbo with manual conversion, early W126 vented front rotors and H4 headlights 401,xxx miles
08 Suzuki GSX-R600 M4 Slip-on 26,xxx miles
88 Jaguar XJS V12 94,xxx miles. Work in progress.
99 Mazda Miata 183,xxx miles.