UPS did nothing wrong. I just thought when someone accepts receipt of an item and signs for it then they get to keep it.

But UPS lets receivers keep the items and allows them time to then decide if they want to return it. This was news to me; as during that time the receiver could tamper with the packet and UPS would ultimately be responsible while the packet in their custody.

I did what I had to do for my credit company to handle it from here onwards.