This is true for older models that have a metal key. The key used to be able to be ordered from the Classic Center with a scan of the title and owner's drivers license. BTDT. However, the policy I have linked below is dated March 2015, and I did this back in 2012. So I wonder if this is even still possible. I thought I remembered Tom Hanson (Classic Center parts supervisor) posting on MBCA forum that he could not do this anymore.

The policy is here. http://www.startekinfo.com/StarTek/outside/219812/?requestedDocId=219812

It's a locked pdf so I can't snip it, but check paragraph 3. A. i) on page 5.

__________________
The OM 642/722.9 powered family
Still going strong
2014 ML350 Bluetec (wife's DD)
2013 E350 Bluetec (my DD)

both my kids cars went to junkyard in 2023
2008 ML320 CDI (Older son’s DD) fatal transmission failure, water soaked/fried rear SAM, numerous other issues, just too far gone to save (165k miles)
2008 E320 Bluetec (Younger son's DD) injector failed open and diluted oil with diesel, spun main bearings (240k miles)

1998 E300DT sold to TimFreeh
1987 300TD sold to vstech