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I apologize for my comment and perceived negativity, I did not mean it as a way to stir the pot per say. It just becomes very draining day-by-day to read comments, overhear commentary, or even be belittled directly because I am a "blue collar" worker. Which as we all know goes for any such profession, I know I'm not special in this sense.
I know that every dealership is different and every BRAND is different as well, but I will have to disagree on the "techs are part changers" and are only as good as the "computer" will instruct them (with my knowledge limited to the Mercedes-Benz world). When I (or most of my co-workers) diagnose any vehicle, the Xentry is involved maybe 15-20% of the time. Every technician is at a different skill level and carry their own experiences.
I am not however, saying you shouldn't be upset or angry when something doesn't get diagnosed or repaired properly. Those are very justifiable responses and actions taken against such are warranted. I'm just so tired of the "stealership" being bashed for various reasons and the technicians being reduced to the intelligence of 9th grade high-school dropout that can barely even change parts.
But... I am the only who is still perusing the forums, therefore I suppose the "hurt feelings" fall solely upon myself... LOL
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