As a point of clarification, this event didn't happen to me. I have a couple that I could mention but they have a bad influence on my blood pressure so I won't. Suffice it to say that I have had an insurance co. pay out for the sole reason that it would be too costly to defend.

I view these incidents in the same light as accidents. I maintain insurance to cover them (BTW insurance doesn't cover faulty repairs). My greatest concern in these instances is that I, or in this case a fellow shop owner, will change his way of dealing that will overall hurt the relationship with the public. I don't believe in disclaimers, but a few instances like this could change that.

One of the above posts pointed to the attitude "if I had to sign a disclaimer I....".

Believe me I worry over this constantly. Florida has a law that requires every ticket over $100 to have a signature reguarding estimates. I work on at least 5 judges' cars that have never signed a ticket. Just how do you ask a 20 year customer that they now have to sign a disclaimer? I have operated for over twenty years on a hand shake and the only in the last few years have we asked some new customers for signatures. I have, by this, given my customers the ultimate in satisfaction guarantee as anyone can refuse to pay more than $100 for an unsigned ticket.



------------------
Steve Brotherton
Owner 24 bay BSC
Bosch Master, ASE master L1
26 years MB technician