As you might have noticed I have no problem with DIY. I work with a number of people locally by supplying parts and advice. The main problem I have is when people misunderstand my position.

I am currently in such a situation with a new BMW owner (new ownership - old car). After answering a few questions and providing a few parts he came to me confused by the reaction he was getting from my partner who is more the public front to our company. He didn't know the status of the parts ordered and really didn't need to be bothered by the interuption.

I had to tell him that as someone expecting online prices and free info, he could not expect the same type of customer service we give retail customers. AND even more so he couldn't come at lunch or at 5 o'clock and expect us to drop what we are doing to meet his needs. I told him to not come before he called or emailled me and that if he did he would be the last in line. I had to remind him that I try to make a living doing this stuff.

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Steve Brotherton
Continental Imports
Gainesville FL
Bosch Master, ASE Master, L1
33 years MB technician