My point exactly, the Tech's aren't qualified to make that call. They can agree that it's a PITA but calling it a design flaw is way above their pay grade.

Believe me, I've seen plenty of Tech's question the engineers during training courses (sometimes through a translator) only to be given a very clear and polite explanation of the logic behind their thinking. It's actually quite impressive. The Tech's always get taken to school by the engineers. After that they rephrase their questions to a much milder tone. I've seen it happen many, many times......