Quote:
Originally Posted by Screwdriva
Unless you have specific parts in development that you are able to share, can I ask you to refrain from these obviously shallow marketing practices?
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If you look back earlier in the thread, you'll see we were actually responding to H-townbenzoboy thinking our warranty was only twelve months. We didn't bring up any
Premium products; we only outlined our warranty period for each line (so that folks know they can contact us for a warranty replacement if they have any issues) and the discussion went from there.
Quote:
Originally Posted by H-townbenzoboy
I'm not knocking URO, but the one year return/complaint metrics don't tell us much about the durability of the product. You may have people who buy the URO seals and don't install them until over a year after they've purchased them, after the warranty period is over.
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Quote:
Originally Posted by URO Parts Support
We actually have a two year warranty on all URO Parts products, and our upgraded URO Premium line has a lifetime warranty. We're pretty easy to work with on warranty issues though, and normally aren't sticklers on the two year period. We take everything on a case by case basis, thoroughly evaluate the circumstances (and reject the occasional fraud attempts), and do our best to be fair.
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Saying, "our upgraded URO Premium line has a lifetime warranty" was meant to be helpful, and certainly wasn't a marketing pitch.