I am putting together a complaint letter to Amazon's HQ in Washington state. Believe it or not, I am using information from a book I purchased FROM amazon to help format my complaint letter:

https://www.amazon.com/How-Complain-Fun-Profit-Complaint/dp/1438284330/ref=sr_1_8?crid=228FD31QHFIH3&keywords=how+to+complain&qid=1685412924&s=books&sprefix=how+to+compalin%2Cstripbooks%2C178&sr=1-8