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Some progress.
What I finally realized is that the top bow wasn't holding the top up. So just as the top should be going back, it drops, and of course the top can't contend with that. I know there are videos, etc on how to deal with the cables. In this case, I am wondering if just the front 2 cables need help, or is it all 4?
The top will open successfully if I just hold the top bow up until retraction starts.
It closes just fine.
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