Here is the cluster as it is coming out. You may have to coax it a little with a putty knife or something similar. I think my cluster may have been removed previously, but I have read that if you are taking it out for the first time it can be a bit stubborn.

Mine needed a bit of coaxing with a putty knife on each side, while I had tension on the pulling tool on that side, but it started to come out fairly easily. Just work it a little on each side and when it starts to come out, you can pull evenly on both sides with your tools.

You can now see what you are hooking on to with the tool. You can hook anywhere along the ridged line.

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