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Neither of my local dealers would sell me a new Benz. One suggested that I give them $1500 before they'd talk to me to "prove" that I could afford a new Mercedes. The other simply handed me a credit app, told me to go home, fill it out, fax it back, and they'd call me to confirm that I could once again set foot on their property.
I called Hyatt Auto Gallery in Calgary, a three hour drive away. They wanted my business, and got it. Since then, my family has bought five MB's from them.
In dealer service departments I am treated like a moron and talked to like a child. They assume I know nothing about cars. Every time I develop a relationship with a service writer and they finally realize that they should tell me the real deal, they are replaced with some 18 year old kid that doesn't know his ass from a hole in the ground, but talks to me like I'm stupid and of course he knows more than I do since he's worked there for four hours.
Just this morning I was at the dealer as I'm having some sort of unusual "stumble" when accelerating hard from a stop. The kid asks for the keys so he can take my car for a rip. I ask if he will have any ability to diagnose the car, and perhaps a tech should be driving the car. I inquire (very politely) about his ability since I don't know him. Well, he realizes I'm on to him, and makes an appointment to have a tech drive the car.
Unless you are simply willing to drop your car off and leave them your credit card and never question any of the charges or repairs, forget it. Not welcome. And then they bitc# that people with older cars won't bring their cars there. Go figure.
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