I too used to Park Place Mercedes when I lived in Dallas.
I have nothing but good things to say about them.Very professional...and if they made a mistake they were very prompt in correcting their action..and that came with a personal apology from the service manager.


With that being the standard...
I guess that is why I have been very disappointed with the service at the dealers in my area.....one of them has been around forever and charges prices like they are still the only game in town...and the other(who I think is only about 10 years old and the largest dealer in the state) has made some mistakes and I have gotten upset with them and vented my frustration..sometimes I have gotten resolution..sometimes I have not.
Also becuse the volume of MB's is not big in this area...it is VERY hard to find someone who in an indy shop that can work on a 140 body car....where as in Dallas you had 15-20 choices for independent shops.

but you know I also own a BMW and I assure you one of the dealers here is no better (probably worse actually)


Warren
1992 300SD 168K
Columbus Ohio