Gilly obviously doesn't pay for the tools or shop insurance. A very cavalier attitude.

If a customer brought such a request to me there is a good chance I would just reset it and be done with it. Do you understand the word customer though? It does NOT include DIYers that have done who knows what and have who knows what for expectations. What if it won't reset?

MB won't even sell their tool with the capabilities to deal with SRS because of liability issues. Given the choice of putting my business at risk for $34 or not, I can guarantee the fee is not the issue.

What all this misses is the fact that a busines can not even process a repair order for $34. Just why should we waste our time if its obvious there is no business here.

Spoken by someone who has given thousands of hours helping for only the pleasure of it. Spoken by someone who receives 10 phone calls a week from people who have read his writings and expect him to drop what he is doing and give free consultation!!!

Just a moment for understanding. We are rapidly approaching the day where we will give new customers the same forms to fill out that doctors do and accept new customers by referal only. We don't have to work on your car!

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Steve Brotherton
Continental Imports
Gainesville FL
Bosch Master, ASE Master, L1
33 years MB technician