"Obviously this guy was not willing to give any goodwill to the daughter of a long-term and faithful customer"

This is business, not genetics, being a good customer is NOT hereditary. I know of someone who got a 93 done within the last year. The relationship was special and different (friend of a friend deal sort of).

While you are probably right about this being a design defect, the car is ten years old and many manufacturers don't even make parts beyond ten years.

I really like Paulwho's answer. Much of what we pay for in life has been thrust upon us by those who creat nothing and worry about it all the time.

Its a shame for original owners 9probably should be covered). For all the rest the risk of a problem is factored into the value of used cars. Some have these problems, others have different.

__________________
Steve Brotherton
Continental Imports
Gainesville FL
Bosch Master, ASE Master, L1
33 years MB technician