Albert,

I had a similar issue with my 02 Honda which was out of warranty but under my extended coverage. The rear seat wouldn't fold forward on one side and I brought this up to the dealer. The dealer checked with Honda's extended warranty and said they wouldn't cover it. I sent a letter to Honda NA the day after and received a call in two weeks saying they'll apply a $100 credit towards my bill to get it fixed.

My point: Try sending a letter explaining your previous good experiences with MB's and how many vehicles you've purchased and plan to purchase. If they still refuse then clearly they're not interested in your business. If you like email me and I'll send you a copy of the letter.

__________________
Afshin

Current:
02 C32 AMG

Previous:
92 500E
84 190E 2.3 5 Spd