Where is the salesman in all this? He saw the problem and promised you to have it addressed. It sounds like you went up his chain of command and didn't get his promise fulfilled. Until the salesman or his supiors make good on his promise, they are simply liars. How do they sleep at night?

I had something simliar happend to me when I bought the E320 Starmarked from a dealer. Same salesman promise... after I got back to town from an unrelated trip and followed up with him and his manager, I got the major run around.

I'm an educated, professional person, but I totally lost my cool that day. I drove down there and had it out with them. They just don't understand that it's not honorable to lie and jerk folks around wasting their time. The owner of the establishment and about twenty of his potential customers have never herd so many four-letter words in less than a minute. I almost decked the sales manager. I actually thought they were going to call the police.... I was so pissed off that I didn't even care. The gall and arrogance of those bastards.... I think they actually get off living up to the stereotype associated with their profession.

I was quite surprised... the dealership backed down and lived up to their original promise.

I feel your pain.

__________________
Michael

1988 300 SL (5 Speed)
1994 E320 Wagon
1997 C230