Steve,

I'm not sure if you noticed it or not, but there is a link on the bottom of that page entitled "business replies". I clicked that link, and it provides the standard legal disclaimer protecting the site from liability for opinions expressed by people who post. However, it also does outline a way that you, as the business, can reply to the complaint and have that reply posted along with the complaint. This way anyone who comes across this guy's complaint will see your response and be able to make a more balanced judgement. Kind of like the way an ebay user can respond to negative feedback.

Under the link entitled "terms" at the bottom of the page, the site outlines the guidelines for posting a complaint. One of those guidlines is that "COMPLAINTS SHOULD DESCRIBE AN ACTUAL, FIRST HAND EXPERIENCE OF A CONSUMER". As the complaint in question is mere speculation at best, I don't think it meets the guidelines that the site requires. You might consider contacting complaints.com and making them aware of this and request that they remove the complaint.

Another alternative, albeit one that may not be worth considering, is to have your lawyer send this guy a letter. I don't know what the standard for libel is in Florida, but if this guy can stand up on his internet soapbox and make unfounded accusations about you, it might influence a potential customer's decision to use your services. That sounds an awful lot like libel to me.

Not that you need it, but I'm one more endorsement of just how valuable your expertise and time has been, both what I have found in the archives and in the instances you have responded directly to my questions. It has always been appreciated.

Jonathan