Thread: MB Quality
View Single Post
  #133  
Old 05-30-2004, 07:26 PM
Kestas Kestas is offline
I told you so!
 
Join Date: Jun 2002
Location: Motor City, MI
Posts: 2,855
One reason you don't see a lot of recalls on Lexus is because they practise a type of silent recall. The Lexus division keeps tabs on all warranty work performed by the dealers. When they start seeing a systematic problem, they immediately alert all dealers to check for the problem when certain cars come into their shop, and fix the problem without having the owner know anything was done. Good service - yes, but more importantly it keeps documented problems away from the press or a government-initiated recall, and leaves the model with high marks.
__________________
95 E320 Cabriolet, 169K
Reply With Quote