Quote:
Originally posted by Kestas
One reason you don't see a lot of recalls on Lexus is because they practise a type of silent recall. The Lexus division keeps tabs on all warranty work performed by the dealers. When they start seeing a systematic problem, they immediately alert all dealers to check for the problem when certain cars come into their shop, and fix the problem without having the owner know anything was done. Good service - yes, but more importantly it keeps documented problems away from the press or a government-initiated recall, and leaves the model with high marks.
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If Lexus does practice this form of "silent recall", I would not have a problem with that at all. Why? Because if they make the effort to take care of the problem then everybody wins: happy customer and happy track record.
When I used to have my '98 Volvo Cross Country, it was a nice car until, TA... TA... TAAAAAAAAAHH... problems. One defect it had was the front tires would get chewed up because of a frame problem. That car went through 4 sets of tires within 50K miles!! Of course the service guy would never confirm it but according to Brickboard forum, this was a continuous problem. Another problem was the oil return line seal to the turbo: leaked after 25K miles. This problem also happened on my 2001 XC at 28K miles.
If the dealership had kept the car longer for the other small things when I brought my Volvo for repairs, I would be none the wiser. Then I would have had a happy experience and not been wary when leasing another one.
Lessons learned.