lucforce:

Excellent post, I sense that you have a generous dose of integrity. What would you do if presented with the position I suggested earlier? If you were told the concerns of the customer and allowed to make the decision, would you give him a discount to demonstrate that you didn't try to rip him or would you tell him full price, too bad.

I spent more than 120K to get a job and have bought tools lately. I'm both shocked at the price of good tools and amazed at their ability to vaporize into thin air when I need to find them!

I'm still looking for the right wrench to easily get those 10mm bolts that hold the fan on an OM617.