OK, I'll admit it...I've got a wife who drives a mercedes and doesn't know (and doesn't want to know) how to put in gas, check tire pressure or change light bulbs. In fact, many women drivers do not wish to get their hands dirty - just like many men don't wish to do their own laundry (my bad
).
"Most" car dealers have figured out that women contribute greatly to the choice of what new car the family buys and woe to those who haven't. Our town has two MB dealers and the one we bought her ML from treated her like a second class citizen. We moved to the other dealer and they are great! As Peter Guenther noted, the service writer does many little jobs like changing bulbs without having to take a mechanic "off the clock".
While on vacation I've even called long distance to have "my" service manager talk to another service manager to smooth out a warranty issue. If MB dealers cannot offer that level of service, what do they figure will hold customer loyalty while the factory gets its quality act together?
