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Originally Posted by JimSmith
.... It is almost like they think it is your fault for buying one of their products that you are having a bad experience.
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This is so true. I once worked for a German company for a period of 10 years. They had the exact same attitude. Nothing could be possibly wrong with their product. It is the user who is operating it incorrectly, that had to be the problem. With complicated products it is very possible to develop this mentality, especially if you have no respect for your customers.
