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I don't think this is the problem. TRUE the remote can be set to unlock "everything" (all 4 doors, gas flap and trunk, this is called "global") OR just unlock the drivers door on the first push, and everything else with the second push (this mode is called "selective").
But he says just the trunk isn't unlocking. You can use the metal key in the trunk lid lock cylinder and make it so the remote won't unlock the trunk at all, although I believe the trunk lid remote button will still open the trunk (not sure about that). I am pretty sure he needs to read about the trunk lid lock cylinder settings and get it so the trunk lock is being operated by the remote.
Gilly
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