My 86 560sel quit somewhere 100mi. east of San Diego (middle of nowhere). I found the 800#, and called, and was quite surprised at the level of service they offered, especially considering that my car was almost 20 years old and long out of warranty (it had over 150k miles...)

A very knowledgeable tech spoke to me for at least 30 minutes (this was at 1am!), and offered to have the nearest dealer come and get the car - AND there were be NO CHARGE for towing (if I had the vehicle fixed at the dealer who picked it up...)

While I ended up using the tech info to fix the car (after getting some clarification from SteveB the next morning), I was VERY impressed with the level of customer service that I received (even though I have never really been a MB customer - I buy NOTHING at the dealer).

-David
92 500sel (so cool)
86 560sel (so dead)
85 535is (for sale, nice, $2900)
92 ZX11 (no place for the dog...)