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I've never ordered by phone - they're too dysfunctional their as well. When you try to enter the better price from one catalog and the better price from another item in another catalog they will only give you the better price from one catalog. I've foregone order just from the frustration.
I recently bought a 10" diamond blade stone tile cutter for $200 - anything comparable is well over $500. It's the best the Chinese prison labor can make.
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