PeachParts Mercedes-Benz Forum - View Single Post - Newer M-B terribly unreliable?

braverichard · #40 11-11-2004, 12:40 AM

No warranty claims for 90K on a Lexus? Absolutely typical!! My mom has been driving Lexus cars since 1990. She has owned four of them and always trades them in once they reach 200,000 miles. She has NEVER EVER had even one warranty claim!! Absolutely!!

Also, the average warranty claim in 2003 for Toyota branded cars is $150 per car. For Lexus, it is $30 per car. For Mercedes-Benz, it is $2,000 per car!!! Last year as a group, DaimlerChrysler's warranty claims exceeded $1 Billion dollars, despite having lower sales, revenues and profits than the Toyota Group. That was when the executives woke up and decided to get to work on quality control. I don't understand why they needed to be reminded to control quality by huge warranty claims. The Japanese are simply better at this game. Now starting in the fourth quarter of 2004, $60 - $100 from every Mercedes-Benz sold goes towards expenses related to fixing the glitches in these cars. Mercedes-Benz just hired an additional 500 electronic engineers to solve its electronic problems. I can understand that Toyota and Lexus are always followers, introducing technologies after Mercedes-Benz invents them. I can understand that Mercedes-Benzes, being what they are, are always more complex than Lexus cars. However, the average M-B warranty claim shouldn't be 67 times more than that for Lexus. M-Bs aren't that many times more complex!!