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You should update your profile so I'd know what year you have. Assuming it's an earlier model, you need to change the latch. The design was changed to get rid of the clunk, very well known problem. Like alot of early-model problems, they mostly have official fixes by now, mostly by replacing with the most current available parts. You'll need to remove the inner tailgate trim to do it, other than that it's a walk in the park to replace.
On the striker (part on the body sill) you usually CAN go by looks, centered up and not crooked, try centering fore/aft and see how it works and adjust fore/aft by how hard it is to close the hatch. If you hold the outside handle in the "unlatch" position and close/open very slowly, you shouldn't feel the latch dragging on the striker.
PS you can tell if you have an early or late style latch by looking in the VEE where the striker slides in, the updated ones you'll see a series of ridges towards the smallest end of the vee, the originals are all smooth.
Gilly
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