Hello,

My name is Dmitry and I am the owner and General Manager of AlphaCars in Boxborough, MA. We are in business since early nineties. We sell and service European cars. We do a lot of work on Mercedes and have very good reputation. Ktlimq has different opinion and I respect it. We have done a lot of work for Ktlimq on his very nice 1992 Turbo Diesel both mechanical and body. Nobody is perfect and it is unfortunate that AlphaCars team did not meet his expectations this time. It is also unfortunate that Ktlimq does not write in his posting the following:
1. Detailed estimate in writing was given, and the original repair work did not exceed this estimate.
2. It was explained that touch up paint will never look like factory finish or complete panel refinish.
3. Repair process was documented and pictures e-mailed as repair work was done.
3. In another negative posting (about Hatch and Sons) Ktlimq writes that some shop performed proper procedure and recommended not to replace timing chain and sprockets because they are within factory specs. Unfortunately Ktlimq doesn’t say that this shop was AlphaCars.
4. All reported to Alphacars warranty concerns were addressed immediately and loaner car was provided.

There are a few other things that are not mentioned in Ktlimq's posting. But the bottom line is that AlphaCars team and I we work very hard each day to make sure all work is done perfect and our customer are happy. We will gladly and professionally address all Ktlimq's concerns if he wishes to contact me.

And for Mercedes car owners I strongly believe that AlphaCars is a valuable asset.

Dmitry
General Manager

AlphaCars
649 Massachusetts Ave
Boxborough, MA 01719

Phone.............. 978-263-9000 Ext 111
E-Mail.............. Dmitry@AlphaCars.com
Fax.................. 978-264-9400
Web................. www.AlphaCars.com