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Originally Posted by Richard Eldridge
you will never be sorry you installed Bilsteins. They also have a lifetime guarantee(whatever that really means)!
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I think you may be certain that if you buy these (or anything else with a guarantee) you will need (1) a dated receipt of the seller, and (2) a box lid or some other proof of purchase that you have personally received these.
You would also need Bilstein's USA address, I imagine.
One has visions of a car up on blocks for weeks, while awaiting the arrival of the new replacement shocks.
My guess is that most such replacements are received by people with a shop who have mastered the procedure. Probably only a very few new replacements are actually made.
Bilsteins are extremely good shocks, and most people do not keep a car long enough to wear them out. After five or six years, many people would forget that the shocks were replaced, especially if they did not do the replacement personally.
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I went through the warranty process from Bilstein and it was a piece of cake.
Called them told them make year and model and problem with shocks. Gave them my credit card # they inturn sent me new shocks 3 days.
Replaced shocks and sent back old shocks to Bilstein full credit was issued to my credit card 5 days.
Pleasure doing business with Bilstein.