Quote:
|
Even if Mercedes' quality goes up, the crappy dealer service will still bring them down.
|
Good point, but it may be a bit of a chicken-and-egg issue: the dealer service may suck because of the lower-quality/reliability of newer MB's. Judging by the sheer # of cars in for service at MB Laguna Niguel and Fletcher Jones in Costa Mesa, I'd say the dealer tech's are swamped. even though it's not an excuse, it's hard to get great service when there are huge lines of cars coming in.