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There should be a certain amount of tact involved, and I agree if I were the customer I'd feel better seeing it in writing on the repair order in case something goes wrong/situation goes from bad to worse. Something the tech should put on there would read: "Contacted Zone Tech Representative, rep requests owner tries using mid-grade fuel instead of Premium fuel as a test to see if situation improves, other zone offices reporting improvement in driveability by switching to mid grade fuel".
Gilly
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