I think the a major factor in all of this is how techs are paid. In the US they are more likely to be paid "flat rate" per job while in Australia we are paid per hour (working or not) and given bonuses if the productivity is within the range set down in a contract. If we need to spend more time on a car then we do it knowing time isn't hurting our wallet unlike our US counterparts.

It doesn't matter where you go (Indy or dealer) as long as you find someone you trust to work on your car then stick with them. A bottle of wine/case of beer for the tech who did some especially good work on your car always goes a long way to ensuring they look after you everytime you visit. I certainly remember every customer who has left a gift or thanked me personally and I would go out of my way to help them anytime again.

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Alex.

MB Tech
Sydney, Australia
Volvo 122S
W201 190D 2.5 manual
W202 C240
W203 C32