I think the trend started in the DC area. Its probably because everyone wants their kids to become doctors and business executives. So very few people with talents go into the service industries. What you end up with is the bottom of the barrel, and it shows every time you want something worked on, delivered, cleaned, painted, etc.

I am an optimist though, maybe the new white-collar outsourcing thats going on will make people rethink their career choices and give service jobs a second look.

If I were you, I would just try to fix it all myself. Trace the wiring for the source of the bad sound. Get a used switch and pop it in. I wouldn't trust them to do it right the second time around, unless you actually get to meet the tech who will be working on it.

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1985 380SE Blue/Blue - 230,000 miles
2012 Subaru Forester 5-speed
2005 Toyota Sienna
2004 Chrysler Sebring convertible
1999 Toyota Tacoma